Homeowner Frequently Asked Questions

1) Who do I contact in case of an emergency?
2) Why does the bathroom fan turn on automatically?
3) What is covered in my 2-5-10 year warranty coverage?
4) What is the definition of a "deficiency"?
5) Do you conduct a year-end walk through?
6) What if there is a delay in finishing my home?
7) My appliances are not working properly, who should I contact?
8) What are the interior finish specifications that were used in my home?


Who do I contact in case of an emergency?

For life threatening emergencies call 911

During Business Hours:
For emergencies related to water and electricity that occur during regular business hours, please contact your Property Manager.

After Business Hours:
If your emergency happens after business hours, please contact your Property Management company who will have an after hours emergency line.

Why does the bathroom fan turn on automatically?

The BC Building Code requires that the principal ventilation of the home be controlled by an exhaust fan. The length of time that the fan must run is dependent on several factors including the size of the home. It can be set to have the fan run continuously or controlled by an adjustable time control device capable of providing a minimum of two operating periods.

What is covered in my 2-5-10 year warranty coverage?

2-year Materials and Labour Warranty:
• Coverage for the first 12 months for any defect in materials and labour

• Coverage for the first 15 months for any defects in materials and labour in the common property of a multi-unit building

• Coverage for the first 24 months for any defect in material and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in material and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage

5-year Building Envelope Warranty:
• Coverage for the first five years for defects in the building envelope of a new home, including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home

10-year Structural Defects Warranty:
• Includes coverage for defect in material and labour that result in the failure of a load bearing component of the new home

• Any defect that causes structural damage that materially and adversely affects the use of the new home for residential occupancy

Please refer to your homeowner manual for the warranty provider associated with your community.

What is the definition of a "deficiency"?

To better understand what is covered under your warranty and what is considered "acceptable performance", please review the Homeowner Protection Office Residential Performance Construction Guide

Do you conduct a year-end walk through?

Your 1-year warranty on defects, materials and labour starts on your Completion Date. We do not conduct a year end "walk through", however, please inform us in writing of any applicable deficient items that need attention prior to the expiry of your 1-year warranty.

What if there is a delay in finishing my home?

In the vast majority of cases, your home will be ready as scheduled. Occasionally, a delay may happen as the result of unforeseeable circumstances such as, but not limited to, an act of government authority, strike, lockout, sudden shortages of materials or labour, or detrimental weather conditions. During the construction of your home we will provide you with regular communication regarding the schedule and we are committed to minimizing any inconvenience to you and your family.

My appliances are not working properly, who should I contact?

Any warranty related items regarding your appliances are handled directly with the appliance supplier. Appliances provided with your home may include; fridge, stove, dishwasher, microwave, washer and dryer. Please review your Homeowner Manual for the appliance supplier applicable to you.

What are the interior finish specifications that were used in my home?

For information regarding all interior products used in your home (i.e. flooring, paint, cabinets, counter tops, window coverings, lighting, door hardware, etc.) please refer to your Homeowner Manual.

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“MGC has been cooperative and willing to help even after the building was handed over. It is apparent they are going to stand by their workmanship and warranty the work they have provided.”
- Gary Sidhu, Strata President

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Mission Group is committed to providing an exceptional customer experience to each of our homeowners. Our homes are well-built and covered with the industry's best warranty.