Homeowner experience is our top priority
While the core of our dedicated customer experience team consists of a Homeowner Liaison and Managers of Customer Experience, everyone at Mission Group is expected to exceed customer expectations in every aspect of our work. Homeowner requests are all directed to our Homeowner Liaison, Teresa Sommerfeld, who will ensure that your concerns are dealt with in a timely manner.
To request service, help or advice, simply fill in the customer request form on the right and submit it. Teresa will contact you as soon as possible. For reasons other than homeowner service, please fill our and submit the Contact Us form.
Watch testimonial videos from some current Mission Group homeowners.
Meet Your Homeowner Customer Experience Team!
Shortly before you move into your new Mission Group home, one of our Customer Experience Managers will lead you through a detailed, room-by-room orientation. You will learn about the features of your new home, any special instructions for your appliances and have your questions answered.
During your orientation you will also learn how the customer service request process works. As you inspect every room of your home with your Manager of Customer Experience, any concerns will be noted. These will be addressed promptly so you can enjoy a worry-free move in, into your new home!
Wayne Stewart, Manager of Customer Experience at U-One and U-Two
Wayne came to Mission Group from the automotive industry as a Production Manager with over 25 years of experience. He originally started as a Mission Group Finishing Coordinator but quickly transitioned to a more customer-related position due to his high level of energy and passion for working with people. Wayne’s favourite part about his job is seeing the excitement of homeowners when they’re moving into their new home.