SALES & SERVICE COORDINATOR

AQUA BOAT CLUB

Mission Group, the Okanagan’s leading real estate development and building company, is looking for a Sales & Service Coordinator for its Aqua Boat Club operations. This is a full time, seasonal position (April to October).

As a Sales & Service Coordinator you are often the first contact for new and potential members.  You will be the definition of a quality customer service superstar while providing information, delivering service, and supporting operations with efficiency and courtesy.  This role involves steady interaction with others and has a direct impact on creating an outstanding membership experience.

MAIN DUTIES:

  • Coordinate supportive services (detailing, canvas repair, gelcoat repair)
  • Service writing and scheduling
  • Develop various service plans and packages
  • Develop quotes and invoices through a marina management app
  • Manage moorage of valet and boat club services
  • Organize and record important vessel information of valet vessels
  • Keep up-to-date on payments

QUALIFICATIONS:

  • Completion of Grade 12 and familiarity with general office practices or completion of a relevant certificate program
  • At least 6 months experience in an office, customer service or sales role
  • Great sales, communication and customer service skills
  • Proficiency with email and basic computer programs
  • Able to quickly and positively establish rapport with members and contribute to an outstanding membership experience
  • Able to speak clearly and professionally
  • A flexible schedule (shifts will include some weekends)
  • General boating knowledge and customer service training would be an asset