NEW HOMEOWNER SERVICE
We’re surpassing the norm in new homeowner service. Our Homecare team is here to ensure your home is everything you dreamed of, and more. Welcome, neighbour.
Our friendly, reliable, and trustworthy in-house customer service team is committed to serving you.
We’re here to guide you through the homeownership experience, from taking possession to maintaining your new home.
If there’s a home issue you can’t solve, call us to help you find a solution.
Access operating manuals and your warranty information with our web portal and printed guides.
PREPARE TO OWN
Your homecare service starts with setting you up with your dedicated Homeowner Liaison, who is there to guide you through the post-purchase process.
Your Homeowner Liaison will send out construction updates every two months and send you helpful information to prepare for your new home orientation and move-in.
MOVE IN AND LIVE
Our relationship doesn’t end when we turnover the keys. We remain in touch and accessible to answer your questions about home maintenance, warranty and more.
WHO DO I CONTACT FOR EMERGENCIES?
For life threatening emergencies call 911. For emergencies related to water and electricity, please contact your Property Manager. They’ll also have an afterhours emergency line.
WHY DOES THE BATHROOM FAN TURN ON AUTOMATICALLY?
BC Building Code requires that exhaust fans control home ventilation, so fans must run for a certain amount of time. Your fan can run continuously, or it can be controlled by an adjustable device.
WHAT IS COVERED IN MY 2-5-10 YEAR WARRANTY COVERAGE?
Please see details about what is covered under your warranty in the WARRANTY section below.
WHAT IS THE DEFINITION OF A ‘DEFICIENCY’?
The BC Housing Residential Performance Construction Guide will provide you with information about deficiencies, including what’s covered under your warranty, and what’s considered acceptable performance.
DO YOU CONDUCT A YEAR-END WALK-THROUGH?
Rather than conduct a year-end walk-through, let us know in writing about any applicable deficient items that need attention before your one-year warranty expires. Your one-year warranty on defects, materials and labour starts on your completion date.
WHAT IF THERE’S A DELAY IN FINISHING MY HOME?
It’s our goal to deliver your home on schedule. However, delays can happen due to circumstances beyond our control, such as an act of government authority, strike, lockout, materials or labour shortages, or detrimental weather conditions. We’ll update you regularly about your home’s construction schedule.
MY APPLIANCES ARE NOT WORKING PROPERLY, WHO SHOULD I CONTACT?
Appliance warranty items are handled directly with the appliance supplier, who is listed in your Homeowner Manual. Appliances provided with your home may include: fridge, stove, dishwasher, microwave, washer and dryer.
WHAT ARE THE INTERIOR FINISH SPECIFICATIONS THAT WERE USED IN MY HOME?
For information regarding all interior products used in your home (i.e. flooring, paint, cabinets, counter tops, window coverings, lighting, door hardware, etc.) please refer to your Homeowner Manual.
Every new Mission Group home is protected by a comprehensive 10-year warranty provided by Travelers Guarantee Company of Canada.
This coverage is provided to protect your investment and to make enjoying your new home as worry-free as possible.
Travelers Guarantee Company of Canada Coverage Summary:
2-Year Materials & Labour Warranty*
5-Year Building Envelope Warranty
10-Year Structural Defects Warranty
*12 month/15 month/24 month: coverage for any defect in materials and labour, as per specific coverage detailed by Travelers Guarantee Company of Canada, in your Homeowner’s Manual.
For more information on specific warranty coverage, please view the Residential Construction Performance Guide from BC Housing.