New Homeowner Service
We’re surpassing the norm in new homeowner service. Our Customer Care team is here to ensure your home is everything you dreamed of, and more. Welcome, neighbour.
Prepare to Own
Your Customer Care service starts with setting you up with your dedicated Homeowner Liaison, who is there to guide you through the post-purchase process.
Your Homeowner Liaison will send out construction updates every two months and send you helpful information to prepare for your new home orientation and move-in.
Move in and Live
Our relationship doesn’t end when we turnover the keys. We remain in touch and accessible to answer your questions about home maintenance, warranty and more.
Our friendly, reliable, and trustworthy in-house customer care team is committed to serving you.
We’re here to guide you through the homeownership experience, from taking possession to maintaining your new home.
If there’s a home issue you can’t solve, call us to help you find a solution.
Access operating manuals and your warranty information with our web portal and printed guides.
Frequently Asked Questions
Every new Mission Group home is protected by a comprehensive 2-5-10-year warranty.
This coverage is provided to protect your investment and to make enjoying your new home as worry-free as possible.
Canadian Coverage Summary:
2-Year Materials & Labour Warranty*
5-Year Building Envelope Warranty
10-Year Structural Defects Warranty
*12 month/15 month/24 month: coverage for any defect in materials and labour, as per specific coverage detailed, in your Homeowner’s Manual.
For more information on specific warranty coverage, please view the Residential Construction Performance Guide from BC Housing.
Your home may have a Homeowner Portal. You would have received your login information as part of your home orientation or you can use your home’s default login credentials which can be found on the label affixed to your electrical panel to login below: